In the news

September 23, 2020

Investigation Reports into Sainte-Dorothée and Herron CHSLDs- Ministers Blais and Dubé are Taking Action to Prevent Similar Situations from Happening Again

Cabinet of the Minister Responsible for Seniors and Informal Caregivers
QUÉBEC, Sept. 23rd 2020 /CNW Telbec/ - The Minister responsible for Seniors and Informal Caregivers, Marguerite Blais, and the Minister of Health and Social Services, Christian Dubé, have released investigation reports on the events that took place in the Sainte-Dorothée and Herron long-term care centres (CHSLDs) last spring. In so doing, they recalled the many actions that have taken place over the past few months to ensure that similar situations never happen again.

It should be noted that in the case of the CHSLD Herron, the investigation report mentions issues pre-dating the pandemic, exacerbated by the context of the crisis, such as the response time in private residences. In the case of CHSLD Sainte-Dorothée, the report finds that the institution offers quality care and services. Technical issues and a lack of personnel contributed to the unfortunate situation experienced at this facility. 

The reports on the Sainte-Dorothée and Herron residences were filed in June and July, respectively. Prior to their public release, an in-depth analysis of the recommendations was conducted, and actions were implemented to ensure more effective protection of the seniors housed in these facilities. In fact, the work that was carried out in response to the investigation reports served as the cornerstone in the development of an action plan for a second wave of COVID-19.


"It is clear to us that the pandemic alone does not justify what has happened. The lessons we have learned from the first wave will ensure that we never again experience human tragedies such as the ones we experienced last spring. The investigation reports we are unveiling today will be used to better care for our seniors and vulnerable populations in the Herron and Sainte-Dorothée CHSLDs as well as in all living environments in Québec."

Marguerite Blais, Minister responsible for Seniors and Informal Caregivers 

"The pandemic has exposed existing gaps in the network. The reports from the investigation carried out at the Herron and Sainte-Dorothée CHSLDs attest to this. The government has responded quickly to the findings presented in these reports. Not only have the major changes undertaken served to prepare us for the second wave, our actions are sustainable, and their benefits will continue well after the pandemic. "

Christian Dubé, Minister of Health and Social Services


Over the last few months, a number of concrete measures have been put in place to ensure the safety of people living in various residences for seniors, particularly CHSLDs, and considerable work is underway to improve the quality of care and services offered in these facilities.

Some of the measures deployed in all CHSLDs following the recommendations of the investigation reports of the Sainte-Dorothée and Herron residences include:

Related link:

To consult the investigation reports (in French): www.msss.gouv.qc.ca/presse

June 19, 2020

CBC Radio Interview: Residents in CHSLDs Set to Receive Visitors

Vanessa Herrick, Executive Director of Seniors Action Quebec sits down with Quebec AM guest host Peter Tardif, to discuss the decision made by CHSLDs to reopen their doors to visitors.

June 18, 2020

CBC Radio Interview: CHSLDs Reopen

Vanessa Herrick, Executive Director of Seniors Action Quebec sits down with Sabrina Marandola on CBC Radio’s Let’S Go, to discuss the decision allowing families to visit seniors in long-term care residences (CHSLDs).

April 17, 2020

Seniors Action Quebec Statement on Situation at Residence Herron

Seniors Action Quebec (SAQ) is pleased to learn that criminal and coroner investigations will be launched into the events around the disastrous failure to care for extremely vulnerable seniors at CHSLD Herron in Dorval Quebec that came to light last week.

SAQ strongly encourages that community members be involved in the investigation as observers to ensure that there is transparency in the process and that the community partners are made aware of what happened in this particular case. We have offered to act in this role and in any other capacity that could help support the process of investigation.

It is critical that any lessons that can be learned from the events at CHSLD Herron be shared as widely as possible so that others may learn from the mistakes made. It will also help inform the public as to what the priority issues are, and how we may be able to better support those working with our seniors in the future.

There has been swift reaction from both the CAQ government and the public health sector in response to the Covid 19 pandemic to collaborate with seniors’ residences and ensure that those that are struggling will be provided support. There has also been a request for help from those with health care training to step up and assist in the CHSLDs. We echo this call and strongly encourage those who can provide assistance, please do so.

You can offer assistance at the website https://jecontribuecovid19.gouv.qc.ca/Inscription.aspx

We will be holding the Quebec government to their commitment to reform the senior residence/long-term care housing system.

The impact of Covid-19 on Quebec’s senior population is far from over. We are facing what Premier Legault is calling “a national emergency,” and it is our shared responsibility to help those most at risk in our society.

It cannot be said enough, without public assistance and support we are facing the possibility that things will not improve as quickly as they should. We must com e together at this critical time to ensure that our seniors are protected.

Vanessa Herrick, Executive Director 514- 445 - 8519

April 6, 2020

COVID-19 and Nursing Homes

Vanessa Herrick, Executive Director, weighs in on the Quebec government supporting people who decide to remove seniors from nursing homes during the COVID-19 pandemic.

December 13, 2019

Our ED on TV!

Vanessa Herrick, Executive Director, talks about Services for the elderly on MAtv's CityLife, hosted by Richard Dagenais.